Troubleshooting
The 'blue globe' is displayed in UVexplorer when a device is unmanaged and UVexplorer is not able to log into it with SNMP credentials. The beh...
Wed, 26 Jun, 2024 at 8:59 PM
When attempting to export to PRTG, if you receive this error message: This means that you have exceeded your current trial/production license le...
Mon, 30 Oct, 2023 at 12:58 PM
If you are receiving the following timeout error: ==================== ENTRY 1 ==================== 11/02/2023 17:38:36.574: Initializing 11/02/2023...
Thu, 2 Nov, 2023 at 3:53 PM
When the UVexplorer 'Maps' and 'Reports' tab are not being displayed in PRTG. The issue is typically do to an update of the PRTG software. T...
Mon, 13 Nov, 2023 at 4:01 PM
This issue typically occurs when UVexplorer is unable to connect to a device and the discovery hangs. To resolve this issue, first capture the IP addres...
Wed, 22 Nov, 2023 at 12:58 PM
There is a known issue with Cisco switches configured to SNMP v3 where they are not able to display the connections between devices. This is due to Cisc...
Thu, 18 Jan, 2024 at 2:54 AM
Fortigate has recently release firmware upgrades that require a higher level of encryption (negotiated) with UVexplorer's SSH client. If you've...
Fri, 16 Feb, 2024 at 12:52 PM
When a network device is not being found via SNMP. We recommend troubleshooting the issue by installing UVexplorer on a local machine - the same VLAN as the...
Mon, 5 Aug, 2024 at 2:02 PM
Build 125+ includes an update of the SQLite/MongoDB in UVexplorer and UVexplorer Server. If the link to launch the desktop client from the windows start...
Mon, 20 May, 2024 at 6:11 PM
This issue occurs when upgrading UVexplorer (v2.0.124) to the latest version and your antivirus is blocking UVexplorer. For some users, the Services se...
Mon, 5 Aug, 2024 at 2:02 PM