Troubleshooting

Unmanaged Device - 'Blue Globe'
The 'blue globe' is displayed in UVexplorer when a device is unmanaged and UVexplorer is not able to log into it with SNMP credentials. The beh...
Wed, 26 Jun, 2024 at 8:59 PM
"PRTG Export is not available with your current license." Error message
When attempting to export to PRTG, if you receive this error message:     This means that you have exceeded your current trial/production license le...
Mon, 30 Oct, 2023 at 12:58 PM
ERROR: Expect: Interaction timed out - SSH Timeout for Configuration Backup
If you are receiving the following timeout error: ==================== ENTRY 1 ==================== 11/02/2023 17:38:36.574: Initializing 11/02/2023...
Thu, 2 Nov, 2023 at 3:53 PM
UVX Maps and UVX Reports Tab Not Displaying in PRTG
When the UVexplorer 'Maps' and 'Reports' tab are not being displayed in PRTG. The issue is typically do to an update of the PRTG software. T...
Mon, 13 Nov, 2023 at 4:01 PM
Discovery Scan Hangs/Freezes Without Finishing
This issue typically occurs when UVexplorer is unable to connect to a device and the discovery hangs. To resolve this issue, first capture the IP addres...
Wed, 22 Nov, 2023 at 12:58 PM
Cisco switches configured with SNMP v3 are not displaying connections.
There is a known issue with Cisco switches configured to SNMP v3 where they are not able to display the connections between devices. This is due to Cisc...
Thu, 18 Jan, 2024 at 2:54 AM
Fortigate config backup issue
Fortigate has recently release firmware upgrades that require a higher level of encryption (negotiated) with UVexplorer's SSH client.  If you've...
Fri, 16 Feb, 2024 at 12:52 PM
Device is not found via SNMP - Host Limits
When a network device is not being found via SNMP. We recommend troubleshooting the issue by installing UVexplorer on a local machine - the same VLAN as the...
Mon, 5 Aug, 2024 at 2:02 PM
ERROR: Wrong database version detected: actual 39, expected 37
Build 125+ includes an update of the SQLite/MongoDB in UVexplorer and UVexplorer Server. If the link to launch the desktop client from the windows start...
Mon, 20 May, 2024 at 6:11 PM
UVexplorer Application Fails to Start
This issue occurs when upgrading UVexplorer (v2.0.124) to the latest version and your antivirus is blocking UVexplorer.  For some users, the Services se...
Mon, 5 Aug, 2024 at 2:02 PM