If there is an issue where UVexplorer is not discovering your network device with the SNMP credentials. We recommend testing the SNMP on the device.
First, select the device and navigate to the MIB Walker:
Then test the SNMP credential on that device by selecting them in the dropdown menu and clicking "Get-Table":
UVexplorer will then try to log into the box with the SNMP credentials. If UVexplorer is unable to log into the box, then I recommend increasing the Timeout on the SNMP cred to 5000 (Protocol/Credential Settings -> SNMP Communities -> Your SNMP Cred):
If that still doesn't resolve the issue, then I'd recommend logging into the box and ensure the SNMP credentials are configured correctly:
If you continue to have issues with SNMP connection to network devices, please contact our Support Team at Support@UVnets.com.